The following policy applies to retail purchases only. Retail products are those that are purchased, not rented, on our website (PrivateLabel.com).
If you are not completely satisfied with any item you purchase, you may return such item within thirty (30) days from the shipping date of your purchase. Any item you return to us must be unaltered and unworn and must include the packing slip and the original clothing tags still intact.
We will issue any refunds to the original form of payment (except we reserve the right to provide other forms of refund if we are unable to offer a refund to the original form of payment).
When you buy from us, your items are shipped within 2 weeks of your order date!
We ship all orders within 12 – 14 days of the initial order placed. Dates may vary due to alterations options.
We ship all orders within 10 – 12 days of the initial order placed. Dates may vary due to alterations options. Any order request requiring express shipping may be subject to shipping charges.
Our thoughts are with everyone affected by the COVID-19 outbreak, and we send our gratitude to those working to minimize the human impact. Private Label is an online-only store, so we’re here for you from the safety and comfort of your home. The health of our customers and employees continues to be our top priority. We closely monitor the data and recommendations from the CDC and WHO, and update our practices as needed with your safety in mind.
Our high-temperature dry cleaning and steaming processes are designed to kill all cold and flu viruses, and we have no reason to believe these would be ineffective against COVID-19.
In addition, reusable garment bags and all accessories are disinfected after every use. We do not reuse packaging materials.